When a death occurs, it is usual for people to be unsure of what to do. You may experience a sense of shock, disbelief or numbness. We will help support and guide you through the initial steps and provide advice on other things you may need to think about when a loved one passes.

At Home

If someone passes away at home, the first person to be contacted is the Doctor of the deceased. The doctor or locum, will attend to confirm that the death has occurred. Once this is done, you can contact Gateway to arrange the transfer of the deceased into our care. There is no hurry for this, if you want to spend quiet time with your loved one let us know when you’re ready and we will work to your timeframe.

At a Hospital or Aged Care Facility

If a death occurs at an aged care home or a hospital, Gateway can be contacted by either yourself or the staff to arrange transfer of the deceased into our care.

Tell next of kin, family and friends
In our experience, you should also contact next of kin, family and friends that the death has occurred as their support will be invaluable to you at this time.

After having taken these practical steps, arrangements for the funeral service can be made at your convenience in either our facilities or your own home. Our team are available to assist you 24 hours a day, 7 days a week.

The first thing to do is to find someone who can take care of the necessary requirements. You can have complete trust and confidence in Gateway Grant, a long established Australian owned funeral company. Our practical knowledge, expertise and understanding will assist you with any problems or worries that may arise.

We will arrange a personal discussion with the family or executor, wither in our office or at the family home. At this meeting the wishes of the family will be discussed including various statutory documents and forms which will need to be completed and signed.